The Latest 311 Statistics on Winter Storm Clean-up

Dear Ward 24 Residents,

Here are the latest statistics from Toronto’s 311 on the clean-up of last week’s huge snowfall.

January 31, 2026, 8:30 a.m. update:

311 is experiencing a reduction in call volumes as of now. End-of-day results from January 30 show continued stabilization, with total calls down 11% and winter service requests declining by 36%, though sidewalk snow clearing remains the leading driver and Davenport continues to be the most impacted ward followed by Toronto-Danforth, and Beaches-East York.

Currently 219 calls answered 95% Service Level.
~200 Service Requests Created (SRs)
From Jan 25 to Jan 30, Total Winter SRs 15,425 (52% Completed)
From Jan 15 to Jan 24, Total Winter SRs 9,451 (92% Completed)

Responsiveness & Service Levels – January 30th end of day
~4,400 calls received at 311 ( including tax line ) with a service level of 88% in the main line
~3,400 main line calls, 11% less compared to previous day (~430 calls)
~1,000 Tax, Utility Billing, and VHT calls
Average Speed to Answer of 34 seconds and Average Handle Time of 5:25 minutes
Service Requests, Inquires & Trends – January 30th end of day
~2,700 service requests created and ~3,100 General Inquires
~1,500 (55%) Winter related requests being Sidewalk Snow Clearing still at the top with 588 requests. Most impacted wards were Davenport, Toronto-Danforth, and Beaches-East York
52% of the winter service requests are completed for the requests created between January 25th – 30th
Property tax billing, vacant home tax, and utility bill payments are most of the general inquires.
160 winter SRs have been tagged as urgent, mainly from residents that cannot use their mobility device due to snow.
27 Bus Stops Snow Clearing were created. ~290 created since January 25th, 37% already completed.

Additional Service Information:

The contact centre experienced a shift away from Winter Operations and a strong concentration of Revenue Services calls, with ongoing activity in Solid Waste, Snow Clearing, Property Standards, and miscellaneous municipal inquiries.
Storm related impacts on Solid Waste continued during the day, specially on bin placement during snow accumulation.

If you have an area in your neighbourhood you are still concerned about, please contact 311, or my office at councillor_ainslie_C)@toronto.ca. You can also call at 416-396-7222


All my Best,

Paul