High-Rise Communities and Neighbourhoods

3847 Lawrence Avenue Playground
The playground replacement at 3847 Lawrence Avenue East is being completed as part of an ongoing larger job that is addressing the repairs to the underground roof slab. This construction is forecasted to be completed by end of 2024

4100 Lawrence Avenue East
4100 Lawrence Avenue East will be undergoing window and balcony door replacements as part of the ongoing capital repair project. This work is mandatory for all units and will take about 6 months to complete the entire building.

Work to be done in unit:
Day 1 – Removal of exterior caulking, demolition of existing window, installation of sill, installation of new windows, foam installation and clean up.
Day 2 – Installation of interior drywall and plaster finishing, interior and exterior caulking and clean up.
Day 3 – Sanding plaster/drywall compound, painting and final clean up.
Day 4 – Final touch-ups will take

My Access to HousingTO
The City has launched MyAcesstoHousingTO, an online application portal for Rent-Geared-to-Income (RGI) housing, also known as subsidised housing. MyAccesstoHousingTO provides a convenient and secure way for applicants to apply for and manage their RGI applications. Applicants can submit all required documentation, update and view the status of their application and receive notifications from a smartphone, tablet, or computer. More information about MyAccesstoHousingTO, RGI housing, and ways to get help can be found at www.toronto.ca/accesstohousing.

Rent Safe TO for Tenants
“Apartment Building Standards” is a bylaw enforcement program that ensures apartment building owners comply with building maintenance standards. The program applies to apartment buildings with three or more storeys and 1tenor more units.

Residents need to contact their landlord first and submit service requests for issues such as pests, low or no heat, plumbing problems, leaky ceilings, or problems in the common areas of the building.

Landlords need to respond to urgent service requests, such as no heat or water, within 24 hours. Non-urgent service requests need to be responded to within seven days. If you get no action from your landlord and problems persist, you can contact 311 for the RentSafeTO team. For more information, please see the RentSafeTO for Tenants webpage and this brochure.

Tenant Rights and Responsibilities Support Resources
Below are resources that may help with finding out about Tenant Rights:

  1. City-funded Housing Help Centres to help with avoiding evictions and keeping housing here.
  2. City-funded Financial Support (including RentBank, a one-time interest-free loan to help with making rent) here.
  3. FMTA Tenant Hotline (advice, referrals, general questions): 416-921-9494

“The Guide to Tenants' Rights” (is available in 12 languages) here.
Email Rees for help with writing letters/Civic Engagement: rees@torontotenants.org
Email Tenant School registration/waiting list: joeita@torontotenants.org

Get on the list – Report it!
If you have an issue with your TCHC unit or building, it must be reported to the Client Care Centre at 416-981-5500 right away. (You may send an email to help@torontohousing.ca​ if it's not an emergency) When repairs are needed, especially to your unit, please make sure you get an EasyTrac number from the call representative. *** It's very important to remember not to finish the call unless you have your EasyTrac number***
Get on the list! See the maintenance and repair site here.   
Then track it on EasyTrac: see more information.

Toronto Community Housing Corporation (TCHC)
Concerned constituents may call the TCHC's Community Safety Unit at 416-921-2323 to report noise disturbances, loitering, trespassing, or other safety-related issues.  This will ensure an appropriate response is made promptly.

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Instagram/paulainslie Twitter: @Ainslie_Ward24 youtube: PaulAinslieWard24 Facebook: Councillor Paul Ainslie Scarborough-Guildwood

100 Queen St W, Toronto, ON M5H 2N2

Phone: 416-396-7222