{"id":1181,"date":"2026-01-31T10:55:18","date_gmt":"2026-01-31T15:55:18","guid":{"rendered":"https:\/\/paulainslie.com\/blog\/?p=1181"},"modified":"2026-01-31T10:55:18","modified_gmt":"2026-01-31T15:55:18","slug":"the-latest-311-statistics-on-winter-storm-clean-up","status":"publish","type":"post","link":"https:\/\/paulainslie.com\/blog\/2026\/01\/31\/the-latest-311-statistics-on-winter-storm-clean-up\/","title":{"rendered":"The Latest 311 Statistics on Winter Storm Clean-up"},"content":{"rendered":"Dear Ward 24 Residents,<br \/><br \/>Here are the latest statistics from Toronto\u2019s 311 on the clean-up of last week\u2019s huge snowfall.<br \/><br \/>January 31, 2026, 8:30 a.m. update:<br \/> <br \/>311 is experiencing a reduction in call volumes as of now. End-of-day results from January 30 show continued stabilization, with total calls down 11% and winter service requests declining by 36%, though sidewalk snow clearing remains the leading driver and Davenport continues to be the most impacted ward followed by Toronto-Danforth, and Beaches-East York.<br \/> <br \/>Currently 219 calls answered 95% Service Level. <br \/>~200 Service Requests Created (SRs)<br \/>From Jan 25 to Jan 30, Total Winter SRs 15,425 (52% Completed)<br \/>From Jan 15 to Jan 24, Total Winter SRs 9,451 (92% Completed)<br \/> <br \/>Responsiveness &#038; Service Levels &#8211; January 30th end of day<br \/>~4,400 calls received at 311 ( including tax line ) with a service level of 88% in the main line<br \/>~3,400 main line calls, 11% less compared to previous day (~430 calls)<br \/>~1,000 Tax, Utility Billing, and VHT calls<br \/>Average Speed to Answer of 34 seconds and Average Handle Time of 5:25 minutes<br \/>Service Requests, Inquires &#038; Trends &#8211; January 30th end of day<br \/>~2,700 service requests created and ~3,100 General Inquires<br \/>~1,500 (55%) Winter related requests being Sidewalk Snow Clearing still at the top with 588 requests. Most impacted wards were Davenport, Toronto-Danforth, and Beaches-East York<br \/>52% of the winter service requests are completed for the requests created between January 25th \u2013 30th<br \/>Property tax billing, vacant home tax, and utility bill payments are most of the general inquires.<br \/>160 winter SRs have been tagged as urgent, mainly from residents that cannot use their mobility device due to snow. <br \/>27 Bus Stops Snow Clearing were created. ~290 created since January 25th, 37% already completed.<br \/> <br \/>Additional Service Information:<br \/> <br \/>The contact centre experienced a shift away from Winter Operations and a strong concentration of Revenue Services calls, with ongoing activity in Solid Waste, Snow Clearing, Property Standards, and miscellaneous municipal inquiries.<br \/>Storm related impacts on Solid Waste continued during the day, specially on bin placement during snow accumulation.<br \/><br \/>If you have an area in your neighbourhood you are still concerned about, please contact 311, or my office at councillor_ainslie_C)@toronto.ca. You can also call at 416-396-7222<br \/><br \/><br \/>All my Best,<br \/><br \/>Paul<br \/><br \/>","protected":false},"excerpt":{"rendered":"<p>Dear Ward 24 Residents, Here are the latest statistics from Toronto\u2019s 311 on the clean-up of last week\u2019s huge snowfall. January 31, 2026, 8:30 a.m. update: 311 is experiencing a reduction in call volumes as of now. End-of-day results from January 30 show continued stabilization, with total calls down 11% and winter service requests declining &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/paulainslie.com\/blog\/2026\/01\/31\/the-latest-311-statistics-on-winter-storm-clean-up\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;The Latest 311 Statistics on Winter Storm Clean-up&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1181","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/paulainslie.com\/blog\/wp-json\/wp\/v2\/posts\/1181","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/paulainslie.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/paulainslie.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/paulainslie.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/paulainslie.com\/blog\/wp-json\/wp\/v2\/comments?post=1181"}],"version-history":[{"count":1,"href":"https:\/\/paulainslie.com\/blog\/wp-json\/wp\/v2\/posts\/1181\/revisions"}],"predecessor-version":[{"id":1182,"href":"https:\/\/paulainslie.com\/blog\/wp-json\/wp\/v2\/posts\/1181\/revisions\/1182"}],"wp:attachment":[{"href":"https:\/\/paulainslie.com\/blog\/wp-json\/wp\/v2\/media?parent=1181"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/paulainslie.com\/blog\/wp-json\/wp\/v2\/categories?post=1181"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/paulainslie.com\/blog\/wp-json\/wp\/v2\/tags?post=1181"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}